Empower your experts to create high quality, standardised knowledge articles in ServiceNow without involving IT.
Features of Runthru + ServiceNow
Runthru is deeply integrated with ServiceNow’s knowledge base. It enables better outcomes than using the inbuilt HTML editor, guaranteed.
Rapid creation of knowledge
Save 70% of the time creating knowledge articles that are screenshot heavy, utilising Runthru’s intelligent editing tools. Ensure security in creation with SSO capability.
Standardised formatting without any technical expertise
Pre-set document structure in Runthru and publish directly to ServiceNow. Remove the need for HTML experience when formatting images or tables.
Manage knowledge articles by assigning authors and “valid to” dates in ServiceNow, ensuring content does not fall out of date. Leverage workflows in ServiceNow, such as document approvals to ensure compliance.
Update articles seamlessly
Connect to existing knowledge articles from Runthru and update with ease. Ensure proper version control by pushing to draft state for approvals or directly to published state.