Runthru and

Empower your experts to create knowledge articles in ServiceNow without involving IT

Runthru and ServiceNow

Many of our customers have chosen to run core aspects of their digital business on ServiceNow’s platform, including their centralised knowledge base. This enables companies to make knowledge searchable and consistent across their organisation.

However, creating knowledge articles often requires technical expertise and basic HTML skills, drastically limiting the number of potential knowledge authors in an organisation. Creating image-heavy knowledge articles is particularly painful and inefficient, requiring the user to manually capture, mark up and export images using disparate programs.

Runthru’s premium ServiceNow integration solves these issues, increasing the quality, efficiency and accessibility of knowledge articles to help businesses experience real centralised knowledge management.

The top three benefits of this powerful integration are:
Instant knowledge articles

Rapidly capture knowledge and instantly create fully formatted ServiceNow Knowledge Articles without any technical expertise.

Standardised structure

Automatically reformat work to suit the custom ServiceNow Knowledge Base you’ve created. In one step, we deliver screenshots accompanied by ordered procedures in text. The best part is, you can ensure it looks the same, every time, across all knowledge articles.

Instant navigation

Automatically create a table of contents in the ServiceNow Knowledge Article to allow the user to quickly find the applicable section.

Click to see Runthru and Service now in action

Companies succeeding with Runthru