Break down barriers and enable the experts on a process to create knowledge articles in ServiceNow without involving IT
Runthru + ServiceNow
Many of our customers have chosen to run core aspects of their digital business on ServiceNow’s platform, including their centralised knowledge base. This enables companies to make knowledge searchable and consistent across their organisation.
However, creating knowledge articles often requires technical expertise, with basic HTML skills required, drastically limiting the audience of potential knowledge authors in an organization. Creating image heavy knowledge articles is particularly painful and inefficient, requiring the user to manually capture, mark up and export images using disperate programs.
Runthru’s premium ServiceNow integration solves these issues, drastically increasing the quality, efficiency and accessibility of creating knowledge articles to help customers realise real centralized knowledge management.