Empower your experts to create knowledge articles in ServiceNow without involving IT
Runthru and ServiceNow
Many of our customers have chosen to run core aspects of their digital business on ServiceNow’s platform, including their centralised knowledge base. This enables companies to make knowledge searchable and consistent across their organisation.
However, creating knowledge articles often requires technical expertise and basic HTML skills, drastically limiting the number of potential knowledge authors in an organisation. Creating image-heavy knowledge articles is particularly painful and inefficient, requiring the user to manually capture, mark up and export images using disparate programs.
Runthru’s premium ServiceNow integration solves these issues, increasing the quality, efficiency and accessibility of knowledge articles to help businesses experience real centralised knowledge management.